Shipping and customer service



You can expect to receive your Land and Sand Essentials within 10 business days once shipped.

You will be emailed a tracking number once your product is ready to be shipped

International shipments may be subject to customs charges and clearance that may cause delays beyond our original delivery timeframe.
Unfortunately, we cannot be held responsible for any customs duties, foreign taxes or other fees. These will remain the responsibility of the customer. 

*Free shipping applies to most major countries, any excess charges will be adjusted at checkout. 

We have a dedicated store for our AUSTRALIA & NZ CUSTOMERS, please visit 


Land and Sand Essentials have a 14-day refund or replacement policy. Please contact us as soon as possible and outline the details of the fault so we can arrange a replacement or refund. All faulty goods must be received and assessed before replacement or refund is given.

Unfortunately, we are unable to provide refunds due to “change of mind” or if the product has not been cared for correctly. We will exchange a product if it is unused and in its original condition. Please note: courier costs will be at your own expense. Please contact us regarding any of the above and ensure to include your name, contact details and order number.



If by the off chance a Sold Out item is purchased, you will receive an email as soon as possible and offered a replacement or a refund.

Please note pre-order items have an approximate date of delivery -this is subject to change and we will endeavour to notify you if this changes.


Although we try to allow extra time for our estimated arrival dates please note these can vary due to circumstances out of our control.

Any products purchased alongside a preorder product will be sent in one shipment when the preorder product is in stock.